Members - CareAdvantage - Member Services

Member Services

CareAdvantage Unit 1-866-880-0606 or (650) 616-2174

Our CareAdvantage Navigators are available to provide personalized service. Our Navigators speak Spanish, Tagalog, Chinese, and Russian. Interpreters are available to assist with other languages. Call us when you need to:

Ask general and specific questions about your CareAdvantage benefits

	Change your doctor (primary care physician)
	Get a new member ID card
	Get information about your prescription drug benefit
	Ask about eligibility
	Make a complaint
	Our call center hours are Monday through Sunday, 8:00 a.m. to 8:00 p.m.

Our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Health Plan of San Mateo, 701 Gateway, Suite 400, South San Francisco, CA 94080.

Members with hearing and speech impairments can use the California Relay Service (CRS) at 1-800-735-2929 (TTY) or dial 711.