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Grove San Mateo
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Change My Primary Care Provider (PCP)
To change your PCP, log in to HPSM's Member Portal
Log in
New user?
- Learn what you can do using the Member Portal
- If you need help with new user registration, call HealthTrio toll-free at 1-877-814-9909.
Or you can:
- Use HPSM's online provider search or the Provider Directory
- Fill out the PCP Selection and Address Change Form, then print and send it to HPSM
Need help changing your PCP?
Call us for assistance
CareAdvantage members
Call 1-866-880-0606 or 650-616-2174 Monday–Sunday 8:00 a.m. to 8:00 p.m.
TTY: 1-800-735-2929 or dial 7-1-1
Email: CustomerSupport@HPSM.org
Medi-Cal and HealthWorx members and ACE Program participants
Call 1-800-750-4776 or 650-616-2133 Monday–Friday 8:00 a.m. to 6:00 p.m.
TTY: 1-800-735-2929 or dial 7-1-1
Email: CustomerSupport@HPSM.org
New HPSM members
If you do not choose a PCP for yourself and each family member within the first 30 calendar days of enrollment, HPSM will assign a PCP to each of you based on your address, age and medical history. But you can always switch from your assigned PCP to one you personally choose.