San Mateo County ACE Program
Frequently Asked Questions
Q: Does the full amount of $360 have to be paid at the beginning of my coverage period?
A: No, you have options on how to pay your annual fee. You can pay the full amount at the start of your coverage, or you can make monthly payments of $30. You can pay off the full amount anytime before the end of your 12-month coverage period. HPSM will send you a monthly invoice when you have a remaining balance. If you are having trouble paying the $360 program fee please contact the Health Coverage Unit 650-616-2002.
Q: How does my choice for how to pay the participation fee affect my benefits?
A: If you pay the full $360 within a month of receiving your first invoice, HPSM will send you three San Mateo County ACE certificates (called ACE bucks) that you can use to pay for co-payments.
Q: Where do I send my Participation Fee payment(s)?
A: Mail your payments (whether full payment or monthly payments) to:
Health Plan of San Mateo
Attn: Finance Department
801 Gateway Blvd., Suite 100
South San Francisco, CA 94080
Q: What if I cannot pay $360 for the participant fee?
A: If your income is below a certain limit, you may qualify for the Fee Waiver program. If that is the case, you do not have to pay the participation fee or co-payments for covered services. Your ACE member ID Card will say "Fee Waiver" if you qualify.