CareAdvantage Cal MediConnect Plan (Medicare-Medicaid Plan)

Contact the CareAdvantage Unit

Contact the CareAdvantage Unit for personal assistance with your benefits, questions, or concerns, and to request coverage decisions. For information about enrollment or eligibility, call a licensed CareAdvantage Sales Representative. Our staff members speak Spanish, Tagalog, Chinese, and Russian. In addition, we use phone interpreters to assist members in other languages.

CareAdvantage Unit

Toll free: 1-866-880-0606 Local: 650-616-2174
TTY: 1-800-735-2929 or dial 7-1-1

Call center hours: Monday–Sunday 8:00 a.m. to 8:00 p.m.

Email: CustomerService@hpsm.org

Call a licensed CareAdvantage Medicare Specialist

Toll free: 1-888-252-3153 Local: 650-616-1500

TTY: 1-800-735-2929 or dial 7-1-1

Hours: Monday–Friday 9:00 a.m. to 6:00 p.m.

Visit Us in Person

Members can drop by our office to speak with a CareAdvantage Navigator in-person. No appointment is necessary. To help us better assist you, bring your CareAdvantage Member ID card with you.

 Health Plan of San Mateo
801 Gateway Blvd., Suite 100
South San Francisco, CA 94080

Hours are 8:00 a.m. to 5:00 p.m. Monday though Friday
Our office is ADA-compliant and wheelchair accessible.


CareAdvantage Cal MediConnect Plan (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations and restrictions may apply. For more information, call the CareAdvantage Unit or read the CareAdvantage CMC Member Handbook 2019.

Benefits and co-pays may change on January 1 of each year.

If you speak other languages other than English, language assistance services, free of charge, are available to you. Call 1-866-880-0606 (TTY: 1-800-735-2929). (Download this statement in multiple languages.)


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Page updated September 30, 2018