CareAdvantage Cal MediConnect Plan (Medicare-Medicaid Plan) 2021

Member Language Services

If your Primary Care Provider (PCP) or specialist does not speak your language, HPSM can help. We have free interpretation services so you can talk to each other. You can get phone and video interpreters for all routine in-person and telemedicine visits. All you need to do is ask your doctor to call one. In special cases, an interpreter can go to the visit with you.

Ask for an interpreter

  • Call 1-866-880-0606 or 650-616-2174 Monday–Sunday 8:00 a.m. to 8:00 p.m.
  • TTY: 1-800-735-2929 or dial 7-1-1

It’s much better to have an interpreter translate for you instead of family or friends because they are:

  • Experts at translating one language into another
  • Trained to understand complex health information
  • Legally barred from telling others what you say

Ask for a sign-language interpreter

Members with hearing impairments can get an American Sign Language (ASL) interpreter. They will go with you to your doctor’s visit at no cost. Call 1-800-735-2929 or dial 7-1-1 at least five days before your doctor's visit.


Our phone interpreters speak more than 200 languages. Plus, our written materials are available in English, Spanish, Chinese, Tagalog, and Russian. These are the five most common languages spoken in San Mateo County. Contact us to get free written materials in your preferred language.

CareAdvantage Cal MediConnect Plan (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations and restrictions may apply. For more information, call the CareAdvantage Unit or read the CareAdvantage Member Handbook.

Benefits and co-pays may change on January 1 of each year.

If you speak other languages other than English, language assistance services, free of charge, are available to you. Call 1-866-880-0606 (TTY: 1-800-735-2929). (Download this statement in multiple languages.)

H7885_MMP_15129_01_21_EN_M Accepted

Page updated December 28, 2020

For more information about language services, refer to the introduction of the CareAdvantage 2021 Member Handbook. To order a printed Member Handbook, email or call the CareAdvantage Unit.