CareAdvantage Members

Quality Improvement (QI)

Learn about HPSM's QI program

New address or contact information?

If you move and/or change your contact information (phone number, email), you must tell both HPSM and either the San Mateo County Human Services Agency at 1-800-223-8383 or Social Security Administration at 1-800-772-1213. This will ensure that you continue to get important information about your Medi-Cal coverage status.

To report your new information with HPSM, you can log in to the Member Portal or call the number below if you need assistance.

Log in to the Member Portal

CareAdvantage Unit

Toll free: 1-866-880-0606
Local: 650-616-2174
TTY: 1-800-735-2929 or dial 7-1-1

Monday–Sunday 8:00 a.m. to 8:00 p.m.

Email: CustomerSupport@hpsm.org

CareAdvantage Cal MediConnect Plan (Medicare-Medicaid Plan) 2022

Member Materials

Handbooks and Directories

 
CareAdvantage 2022 Summary Of Benefits (771 KB)
 
CareAdvantage 2022 Member Handbook (2286 KB)
 
CareAdvantage CMC 2022 Provider Directory (5952 KB)
 
CareAdvantage 2022 Formulary (10151 KB)

Forms

 
Direct Member Reimbursement Form (126 KB)
 
Member Change of Address Form (81 KB)
 
Health Risk Assessment (HRA) Form (709 KB)
 
Confidential Member Complaint Form (178 KB)
 
CareAdvantage Determination Request Form (105 KB)
 
CareAdvantage Enrollment Form (305 KB)
 
CareAdvantage Redetermination Request Form (93 KB)
 
Primary Care Provider Change Form (79 KB)
 
Appointment of Representative Form (93 KB)
 
Advanced Health Care Directive (240 KB)

Notices and Announcements

 
CareAdvantage 2022 Annual Notice of Change (427 KB)
 
LIS Low Income Subsidy (290 KB)
 
Non-discrimination Notice - Large Print (851 KB)
 
Non-discrimination Notice (536 KB)
 
CareAdvantage Notice of Privacy Practices (155 KB)

Member Newsletter

Quit tobacco newsletter Nov 18, 22

CareAdvantage Cal MediConnect Plan (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations and restrictions may apply. For more information, call the CareAdvantage Unit or read the CareAdvantage 2022 Member Handbook.

Benefits and co-pays may change on January 1 of each year.

If you speak other languages other than English, language assistance services, free of charge, are available to you. Call 1-866-880-0606 (TTY: 1-800-735-2929 or dial 7-1-1). ( Download this statement in multiple languages.)

H7885_Web2022 Accepted

Page updated October 1, 2021