CareAdvantage Members

Member Handbooks

New address or contact information?

If you move and/or change your contact information (phone number, email), you must tell both HPSM and either the San Mateo County Human Services Agency at 1-800-223-8383 or Social Security Administration at 1-800-772-1213. This will ensure that you continue to get important information about your Medi-Cal coverage status.

To report your new information with HPSM, you can log in to the Member Portal or call the number below if you need assistance.

Log in to the Member Portal

CareAdvantage Unit

Toll free: 1-866-880-0606
Local: 650-616-2174
TTY: 1-800-735-2929 or dial 7-1-1

Phone hours: Monday–Sunday 8:00 a.m. to 8:00 p.m.
Office hours: Monday–Friday 8:00 a.m. to 4:00 p.m.
Email: CustomerSupport@hpsm.org

CareAdvantage Dual Eligible Special Needs Plan (D-SNP) 2023

CareAdvantage

by Health Plan of San Mateo

CareAdvantage is a health insurance program that combines Medicare and Medi-Cal into one comprehensive, convenient plan. It also provides extra benefits and is available to eligible HPSM Medi-Cal members.

Who is eligible

You can join CareAdvantage if you:

  • Live in San Mateo County
  • Have Medicare Parts A & B and
  • Have full-scope Medi-Cal through the Health Plan of San Mateo

What is covered

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No copays, premiums or deductibles for

  •  Doctor and hospital visits
  •  Shots and lab tests
  •  Chiropractor and acupuncture visits
    ... and more!
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Large provider network to choose from

  •  650+ primacy care providers (PCPs)
  •  6,000+ specialists
  •  17 hospitals
Care Management

Care Management

You will be matched with a Care Manager who is your one point of contact for all your health care needs. Your Care Manager works with you to create a care plan that coordinates all aspects of your care. They also help you:

  •  Find doctors and specialists
  •  Make health care appointments
  •  Set up no-cost rides to health care visits
  •  Help you transition smoothly back home after a hospital stay
  •  Get follow-up care after doctor's visits, hospital stays and outpatient surgery
  •  Connect you with programs such as home health care, housing supports, meal programs and more
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Prescription drug coverage managed by CareAdvantage

  •  $0 premium
  •  Low or no copays*
    • Generic drugs $0, $1.45 or $4.15
    • Brand-name drugs $0, $4.30 or $10.35
  •  More than 500 over-the-counter (OTC) medications at no cost
  •  Other drugs not normally covered by Medicare Part D including finasteride 1 mg (generic Propecia) for hair loss and tadalafil 5 mg (generic for Cialis) for erectile dysfunction.
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No cost transportation

to approved health care appointments and the pharmacy – learn more 

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Dental care managed by HPSM

giving you more dentists to choose from – learn more

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Vision care

including a free annual exam and $175 towards glasses or contacts every year.

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Outpatient behavioral health care

that includes referrals to therapists in HPSM’s network.

Ready to Join?

For information, call a licensed CareAdvantage Medicare Specialist

Toll free: 1-888-252-3153 Local: 650-616-1500

TTY: 1-800-735-2929 or dial 7-1-1

Hours: Monday–Friday 9:00 a.m. to 6:00 p.m.

CareAdvantage Dual Eligible Special Needs Plan (D-SNP) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations and restrictions may apply. For more information, call the CareAdvantage Unit or read the CareAdvantage 2023 Member Handbook.

Benefits and co-pays may change on January 1 of each year.

If you speak other languages other than English, language assistance services, free of charge, are available to you. Call 1-866-880-0606 (TTY: 1-800-735-2929 or dial 7-1-1). ( Download this statement in multiple languages.)

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Page updated October 1, 2022