2023 CareAdvantage Benefits

Quick-Start Guide

Want an easy way to learn about your HPSM CareAdvantage by Health Plan of San Mateo benefits?

You’re in the right place!

If you are a new HPSM member, this guide will tell you how to start using your benefits. If you have been an HPSM member for a while, this guide will help you understand your benefits better. It includes links to more information, both on our website and in our print materials. You can also order a print copy of this guide and get it mailed to your home by emailing or calling the CareAdvantage Unit.

Get started now by clicking on a topic below!

How to contact HPSM

Contact the CareAdvantage Unit if you:

  • Have questions about your benefits
  • Want help finding a doctor or getting an appointment
  • Are dissatisfied with the quality of care or service you receive
CareAdvantage Unit

Toll free: 1-886-880-0606 Local: 650-616-2174
TTY: 1-800-735-2929 or dial 7-1-1

Monday–Sunday 8:00 a.m. to 8:00 p.m.
Email: CustomerSupport@hpsm.org

CareAdvantage Dual Eligible Special Needs Plan (D-SNP) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations and restrictions may apply. For more information, call the CareAdvantage Unit or read the CareAdvantage 2023 Member Handbook.

Benefits and co-pays may change on January 1 of each year.

If you speak other languages other than English, language assistance services, free of charge, are available to you. Call 1-866-880-0606 (TTY: 1-800-735-2929 or dial 7-1-1). ( Download this statement in multiple languages.)


Page updated October 1, 2022