CareAdvantage Cal MediConnect Plan (Medicare-Medicaid Plan)

Drug Transition Policy

There may be times when CareAdvantage CMC does not cover a drug that your doctor prescribed. However, you may still be able to get that drug by asking CareAdvantage CMC to cover it. Below are some of the reasons a drug may not be covered, and instructions on how to request coverage under these circumstances.  

Transition Coverage for Prescriptions

If you are new to CareAdvantage CMC, the drug you have been taking may not be in our formulary (list of covered drugs). You may be able to get one temporary refill of that drug during the first three months of your enrollment in CareAdvantage CMC. The refill can be for a supply of up to 31 days. CareAdvantage CMC will not pay for a second refill.

To request transition prescription coverage, contact the CareAdvantage Unit

Formulary Exceptions

CareAdvantage CMC has rules about who is eligible to get which drugs. For example:

  • CareAdvantage CMC may cover the drug your doctor prescribed, but you may not meet the coverage criteria
  • CareAdvantage CMC may no longer cover a drug you have been taking due to a formulary change

CareAdvantage CMC sometimes makes exceptions to the rules if the prescribing doctor shows there is a medical reason that a person needs a particular drug. This is called a formulary exception.

To request a formulary exception, your doctor should call the CareAdvantage Unit, then fax a written statement to 650-616-2190 that explains the medical reason for this request.

New Members in Long-term Care

  • If you are a new member of CareAdvantage CMC while a resident at a long-term care facility, we will cover a supply of your drug during the first 180 days of your membership in the plan. The supply of drug that you may receive is up to a 98-day supply. If your doctor prescribes less than a 98-day supply, you may receive multiple fills until you receive a total supply of up to 98 days.
  • If you have been a CareAdvantage CMC member for more than 180 days and live in a long-term care facility and need a supply right away, we will cover one 31-day supply, or less if your prescription is written for fewer days.
  • If you are transitioning between different levels of care (for example, into or out of a long-term care facility or hospital) and you have recently filled a prescription for a new drug, we will cover a new 31-day supply of the drug for you to use in your new setting. This will take care of any restrictions that could exist due to refilling your prescription too soon.

To ask for a temporary supply of a drug, contact the CareAdvantage Unit

Drug Coverage Options

If you get a temporary refill for a drug that is not covered, you need to decide what to do after you finish your refill. Your prescribing doctor can help you decide. You have two options:

  • Your doctor can prescribe a drug that is in the CareAdvantage CMC formulary that treats the same condition as the one you have been taking.
  • Your doctor can ask for a formulary exception. To do this, they must submit, in writing, the medical reason that HPSM should continue to cover a drug that is not in the CareAdvantage CMC formulary beyond the 31-day supply. Your doctor can send this reason to HPSM using our CareAdvantage CMC Determination Request. We send this form to you and your doctor with a letter when we pay a transition claim. Your doctor can also request a formulary exception in the form of a letter.

Drugs Excluded from Transition Coverage

CareAdvantage CMC covers only Medicare Part D drugs in the Drug Transition Period. Prescriptions filled at pharmacies outside of the CareAdvantage CMC network will only be covered in situations that qualify for out of network coverage.


CareAdvantage Cal MediConnect Plan (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations and restrictions may apply. For more information, call the CareAdvantage Unit or read the CareAdvantage CMC Member Handbook.

Benefits and co-pays may change on January 1 of each year.

If you speak other languages other than English, language assistance services, free of charge, are available to you. Call 1-866-880-0606 (TTY: 1-800-735-2929). (Download this statement in multiple languages.)


H7885_MMP_15129_01_18_EN Approved

Page updated August 14, 2018