COVID-19 Resources for Providers
Working with HPSM
HPSM Remains Open
To support essential services during the shelter-in-place directive, HPSM will remain open. However, we have a reduced and largely remote (telecommuting) staff. Please note:
- We are closed to onsite visits (either at provider offices or at HPSM’s office).
- Please hold Provider Dispute Resolution requests (PDRs) and paper claims until further notice.
- Please submit claims electronically through eHEALTHsuite. Get more information on electronic claims.
- Timely filing requirements will be lifted until further notice. Please monitor HPSM’s website for updates.
Changes to office hours? Let us know.
Please send any changes/updates to your hours of operation or staffing capacity to HPSM Provider Services at firstname.lastname@example.org. Sharing this information with us will help us continue to connect members to necessary services.