COVID-19 Resources for Providers

Interpreter Services

Cultural and linguistic services

HPSM is committed to delivering culturally and linguistically appropriate services to all eligible members with limited English proficiency or sensory impairment. We therefore offer free phone, video and American Sign Language services provided by professionally trained interpreters (in-person interpreter services are suspended until further notice). Understanding these services will help you meet regulatory requirements and provide quality care to your patients.

Types of interpreter services: phone and video 

HPSM partners with Certified Languages International (CLI) to offer HPSM members phone and video interpreting services in more than 200 languages. Language interpreters are available 24 hours a day, 7 days a week for both in-person office visits and telemedicine visits.  

Translated material and alternate formats

HPSM provides at no cost upon request:

  • Written materials in the member's preferred language (English, Spanish, Chinese and Tagalog)
  • Materials in alternate formats, such as large print, Braille or audio

To request our materials in another language or alternate format please contact Provider Services.

Training sessions

HPSM can provide an office-based training session to discuss how to identify and address the linguistic needs of patients whose English proficiency is limited. This includes the use of tools and services available to HPSM providers and members. 

  • How to identify language needs
  • How to work effectively with interpreters
  • How to identify and assist patients with low literacy skills

Practical Guide to Culturally Competent Care

Physicians, physician assistants and nurse practitioners can earn CME credit by completing an online course: 

Download A Physician's Practical Guide to Culturally Competent Care

Call Health Education at 650-616-2165 to ask about language services.