Contracted HPSM providers can now get video interpreters for in-person and telemedicine visits through our partner, Certified Languages International (CLI). Video interpreters can help you
communicate better with members who have limited English proficiency (LEP) or require American Sign Language (ASL) assistance. That’s because, in addition to speaking in your patient’s preferred language, they can also use visual cues
such as facial expressions and hand gestures to communicate.
How to get a video interpreter
Patient/Provider/Interpreter all remote? No problem
Watch our training video on how to see an LEP patient when patient, provider, and interpreter are all sheltering in place.
FAQs regarding CLI Video Interpreter
Once you log into the platform, you can view estimated wait times next to each language.
If an interpreter is not immediately available, click on the language that you need interpreting services for and you can either proceed with an audio interpreter or schedule a video interpreter for a different time.
Yes, you can. In the language options screen, there is a make an appointment button at the bottom. Click on the button. Enter the requested information You will receive an email with a reference number once an interpreter has been confirmed.
You can connect to a scheduled appointment in two ways:
- Click on the link in your confirmation email: Enter the reference number provided to you
- Log into the platform: Click on the go to an appointment button at the bottom of the language selection screen: Enter the reference number provided to you
In the language options screen, click on the other languages button. An operator will connect you to an over the phone interpreter through the platform