Accessiblity

Electronic and Information Technologies

Health Plan of San Mateo (HPSM) is committed to the accessibility of its electronic and information technologies for individuals with disabilities by generating content that conforms to the Web Content Accessibility Guidelines (WCAG) 2.1, and the revised Section 508 Standards of the Rehabilitation Act meeting the requirements within the Americans with Disabilities Act.

As part of the development process and ongoing website maintenance, HPSM tests the site using assistive technologies, including screen readers, screen magnifiers, speech recognition software and text-only browsers. HPSM uses member feedback and tools such as the W3C HTML Validator, WAVE and the WCAG Color Contrast Checker to ensure the best experience possible for all visitors.

Should you have any feedback or concerns related to the accessibility of this website and resources contained within it, please contact us via email at web@hpsm.org. If applicable, please include the web address, brief description of the issue encountered and your contact information.

Our Office is Accessible

Drop by our office to speak face-to-face with a Member Services Representative, our office is ADA-compliant and wheelchair accessible. No appointment necessary. To help us better assist you, bring your HPSM member ID card with you.

 Health Plan of San Mateo
801 Gateway Blvd., Suite 100
South San Francisco, CA 94080

We are available Monday–Friday 8:00 a.m. to 5:00 p.m.

The Health Plan of San Mateo (HPSM) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. HPSM does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

HPSM Provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages

If you believe that HPSM has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Member Services
801 Gateway Blvd., Suite 100
South San Francisco, CA 94080
Toll Free: 1-800-750-4776 Local: 650-616-2133
TTY: 1-800-735-2929
Fax: 650-616-8581

You can file a grievance in person or by mail, fax, or phone. If you need help filing a grievance, Member Services is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html