Contact Us
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Members
To reach HPSM’s reception desk, call 650-616-0050 or fax 650-616-0060.
TTY for all phone numbers: 1-800-735-2929 or dial 711. All calls are no cost.
For health questions or scheduling healthcare appointments, call your provider. Don’t know who your provider is? Learn how to find your provider.
HPSM Member Services
For help with questions about Medi-Cal, HealthWorx or ACE benefits and services.
Contact information:
Phone: 650-616-2133
Toll free: 1-800-750-4776
Hours: Monday to Friday, 8:00 a.m. to 6:00 p.m.
HPSM CareAdvantage Unit
For help with questions about CareAdvantage benefits and services.
Contact information:
Phone: 650-616-2174
Toll free: 1-866-880-0606
TTY: 1-800-735-2929 or dial 7-1-1
Phone hours: Monday–Sunday 8:00 a.m. to 8:00 p.m.
Office hours: Monday–Friday 8:00 a.m. to 4:00 p.m.
HPSM Medicare Specialists
For information on joining CareAdvantage.
Contact information:
Phone: 650-616-1500
Hours: Monday to Friday 9:00 a.m. to 6:00 p.m.
HPSM Nurse Advice Line
For help with healthcare questions when your healthcare provider is not available.
Contact information:
Toll free: 1-833-846-8773
Hours: Open 24/7
HPSM Dental
For help with dental benefits or help finding a dentist.
Contact information:
Dentistry.One
For help with dental questions when your dental provider is not available.
Contact information:
Toll free: 1-844-240-1883
Hours: Open 24/7
American Logistics
For help with rides to approved healthcare visits.
Contact information:
HPSM Medi-Cal members call 1-844-856-4389
CareAdvantage members call 1-877-356-1080
Hours: Monday to Friday 8:00 a.m. to 5:00 p.m. (Schedule rides two days before appointments; for urgent issues, call as soon as possible)
Behavioral Health & Recovery Services ACCESS Call Center
For help getting mental health or substance use support.
Contact information:
Toll free: 1-800-686-0101
Hours: Open 24/7
HPSM Pharmacy Unit
For help with prescription medicines.
Contact information:
Phone: 650-616-2088
Toll free: 1-888-635-8362
Hours: Monday - Friday 8:00 a.m. to 5:00 p.m.
NationsBenefits
For help with CareAdvantage over-the-counter (OTC) benefits.
Contact information:
Toll free: 1-833-910-1826
Hours: Open 24/7
HPSM Health Promotion
For help with HPSM wellness programs and community resources.
Contact information:
Phone: 650-616-2165
HPSM Integrated Care Management
For help reaching health goals and managing ongoing health conditions.
Contact information:
Phone: 650-616-2060
HPSM Claims Services
For help with claims for healthcare services.
Contact information:
Phone: 650-616-2106
Hours: Monday, Tuesday, Thursday and Friday 8:00 a.m. to 5:00 p.m. (closed 12:00 p.m. to 1:00 p.m.) and Wednesday 8:00 a.m. to 12:00 p.m.
HPSM Grievance and Appeals
For help filing a complaint about services you received or an appeal about a coverage decision.
Contact information:
Phone: 650-616-2580
Toll free: 1-888-576-7227
Fax: 650-829-2002
Hours: Monday–Friday 8:00 a.m. to 5:00 p.m.
Providers
To reach HPSM’s reception desk, call 650-616-0050 or fax 650-616-0060.
View the complete list of authorization fax numbers.
TTY for all phone numbers: 1-800-735-2929 or dial 711. All calls are no cost.
HPSM Provider Services
For help with network and administrative issues.
Contact information:
Phone: 650-616-2106
Toll free: 1-833-694-7761
Fax: 650-616-8046
HPSM Pharmacy Unit
For help with prescription medications.
Contact information:
Phone: 650-616-2088
Toll free: 1-888-635-8362
Hours: Monday - Friday 8:00 a.m. to 5:00 p.m.
HPSM Claims Services
For help with claims and payments.
Contact information:
Phone: 650-616-2106
Hours: Monday, Tuesday, Thursday and Friday 8:00 a.m. to 5:00 p.m. (closed 12:00 p.m. to 1:00 p.m.) and Wednesday 8:00 a.m. to 12:00 p.m.
HPSM Dental
For help with HPSM Dental services, claims and referrals.
Contact information:
Phone for dental services: 650-616-2106
Phone for dental claims and referrals: 650-616-1522
Hours: Monday to Friday 8:00 a.m. 5:00 p.m.
Other services
To reach HPSM’s reception desk, call 650-616-0050 or fax 650-616-0060.
TTY for all phone numbers: 1-800-735-2929 or dial 711. All calls are no cost.
HPSM Marketing and Communications
For help with marketing or press inquiries.