San Mateo County Access and Care for Everyone Program (ACE)
Want an easy way to learn about your ACE Program benefits and how to use them?
You’re in the right place!
If you are a new HPSM member, this guide will tell you how to start using your benefits. If you have been an HPSM member for a while, this guide will help you understand your benefits better. It includes links to more information, both on our website and in our print materials. You can also order a print copy of this guide and get it mailed to your home by emailing or calling Member Services.
Get started now by clicking on a topic below!
How to contact HPSM
Contact Member Services if you:
- Have questions about your benefits
- Want help finding a doctor or getting an appointment
- Are dissatisfied with the quality of care or service you receive
Toll free: 1-800-750-4776 Local: 650-616-2133
TTY: 1-800-735-2929 or dial 7-1-1
Monday–Friday 8:00 a.m. to 6:00 p.m.