CareAdvantage Members

OTC Benefits Portal

The MyBenefits Portal makes ordering easy

  • Search by category, price and more
  • See product descriptions, photos and related condition information
  • View your available benefit allowance
  • Track order status in real-time

Visit the MyBenefits Portal to get started

CareAdvantage Dual Eligible Special Needs Plan (D-SNP) 2025

Over-the-Counter (OTC) Benefit

CareAdvantage by Health Plan of San Mateo provides up to $380 every year* for over-the-counter (OTC) medicines and medical supplies

So you can buy some of the OTC products you use every day, like:

  • Brand-name cold, flu and allergy medications such as decongestants, cough syrup and cough drops
  • Medical supplies like pain relief pills, first aid items, masks, blood glucose test strips and sterile lancets 
  • Dental and hygiene supplies like toothpaste, floss, denture cream, shampoo and incontinence items
  • Dietary supplements such as daily vitamins, calcium, glucosamine, magnesium, melatonin and zinc 
  • Home diagnostic aids like blood pressure monitors, thermometers, scales and digital activity trackers 

The CareAdvantage OTC benefit is also easy to use —from home or on the go!

  • You get a prepaid debit card to keep and use all year — activate your card now
  • Your debit card is automatically loaded with *$95 quarterly (every three months)
  • You can use your card at local retailers (such as Walgreens and CVS)
  • You can also order from anywhere and get two-day delivery
OTC Benefits ID Card.

Choose from four convenient ordering options:

  1. MyBenefits app – to get the app, either:

or scan this code with your smartphone OTC Benefit Smartphone Apps

  1. Website – Order through the MyBenefits Portal
  2. Phone – Call 833-910-1826 (TTY: dial 7-1-1) 
    • Member Experience Advisors are available 24 hours a day, 7 days a week, 365 days a year
    • Language support services are available at no charge
  3. Mail – Complete and mail in an order form (which you can download and print from the MyBenefits Portal)

For full details about the OTC benefit with CareAdvantage, see the CareAdvantage Member Handbook.

Not a CareAdvantage Member?

Talk with our CareAdvantage Medicare Specialists

Call 650-616-1500 (TTY users, dial 1-800-735-2929 or 7-1-1)

Hours are Monday through Friday from 9:00 a.m. to 6:00 p.m. or tell us when you'd like us to call you.

Joe

Joe D'Aura

CareAdvantage Medicare Specialist
License #0C68684

Karen

Karen Sturdevant

CareAdvantage Medicare Specialist
License #0C28703

Hugo Pena

Hugo Peña

CareAdvantage Medicare Specialist
License #4027979
Hablo Español

We're happy to call you

Fill out our call back request form and one of our Medicare Specialists will call you back on the time and day you choose.

Go to the call back request form

Or print, complete and mail us your enrollment form

H6019_Web2025_M 

Page updated November 1, 2024

CareAdvantage Dual Eligible Special Needs Plan (D-SNP) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations and restrictions may apply. For more information, call the CareAdvantage Unit or read the CareAdvantage D-SNP 2025 Member Handbook.

Benefits and co-pays may change on January 1 of each year.

If you speak other languages other than English, language assistance services, free of charge, are available to you. Call 1-866-880-0606 (TTY: 1-800-735-2929 or dial 7-1-1). ( Download this statement in multiple languages.)