Coronavirus (COVID–19) Provider Resources 

The situation with COVID-19 is evolving rapidly, and HPSM recognizes the vital role providers are taking on the front lines of this public health crisis. HPSM is committed to making it easy for providers to get what they need from us. To do this we are streamlining our processes and communications so that you can focus fully on your patients' safety and well-being.

This special COVID-19 section of our website has been created to serve as a hub so that you can find the information you need. Please bookmark this page. We aim to share timely information related to COVID-19 here, as well as by releasing provider notices

For the most up to date information on COVID-19, please consult the San Mateo County Health and Centers for Disease Control websites. 


Provider Portal Access

 Provider Portal Login

  • Verify members’ eligibility
  • Get coordination of benefits information
  • Submit claims using eHealthSuite (CMS-1500 format only)
  • Check payment status

eReports Access

 eReports Portal Login

  • Personalized patient engagement data
  • Capitation reports and remittance advices
  • Pay for Performance utilization reports
  • Monthly member eligibility lists