Contact Provider Services
Toll free: 833-694-7761
Monday: 1:00 p.m. to 5:00 p.m.
Tuesday through Friday: 8:00 a.m. to 5:00 p.m.
Colleen Murphey, Director of Provider Services
650-616-2547 or Colleen.Murphey@hpsm.org
Rhonda Bibbins, Provider Services Manager
650-616-2100 or Rhonda.Bibbins@hpsm.org
Kati Phillips, Primary Care Program Manager
650-616-5097 or Kati.Phillips@hpsm.org
Paul Dela Cruz, Credentialing Specialist
650-616-2107 or Paul.DelaCruz@hpsm.org
Shania Dupanga, Lead Provider Services Representative (Central County)
650-616-2104 or Shania.Dupanga@hpsm.org
Indy Lopez, Provider Services Representative (South County)
650-616-2103 or Indy.Lopez@hpsm.org
Clarissa Rivera, Provider Services Representative (North County)
650-616-2105 or Clarissa.Rivera@hpsm.org
Gary Spitz, Provider Services Representative (Internal)
650-616-2889 or Gary.Spitz@hpsm.org
Question about a claim?
Call Claims Services: 650-616-2056
Monday, Tuesday, Thursday, and Friday: 8:00 a.m. to 5:00 p.m.
(closed 12:00 p.m. to 1:00 p.m.)
Wednesday: 8:00 a.m. to 12:00 p.m.
Or write to:ClaimsInquiries@hpsm.org
Email confirmation delivered by next business day.
Authorization Fax Numbers
HPSM has several direct fax lines dedicated to specific form submissions:
In-patient admissions with facesheet for all lines of business (including in-patient retros and corrections):
In-patient admissions, clinicals only (without facesheet)
Out-patient retro authorizations and corrections
PCP referrals for Behavioral Health and Recovery Services
Pharmacy authorizations and modifications to formulary
CBAS and MSSP referrals, Care Coordination
When including clinicals:
- Place the facesheet before any clinical information
- Do not submit observation requests: observation status is direct billable
- Do not submit requests for services delivered in the emergency room: these are direct billable
Referral Authorization Fax Numbers
Behavioral Health and Recovery Services referral:
CBAS and MSSP referral:
Care Coordination referral:
Pharmacy Authorization Fax Numbers
Prescription drug prior authorization:
Incontinence supply authorization: