Every year, from March to July, randomly chosen HPSM Medi-Cal and CareAdvantage members are mailed the Consumer Assessment of Healthcare Providers and Systems survey — or “CAHPS” survey. This survey is led by the Agency for Healthcare Research and Quality (AHRQ). It asks members about their experiences with health care services they’ve received from both HPSM and out-of-network providers over the past six months.
We use the results to improve our members’ health care. The Centers for Medicare and Medicaid Services (CMS) Star Ratings Program also uses the results to rate how well we and our providers are meeting our CareAdvantage members’ needs across various metrics.
- Make sure your contact information is up to date so we can let you know about opportunities to improve your CAHPS survey scores in the coming months.
- If patients have questions about the CAHPS survey that you can’t answer, have them call our survey vendor, SPH Analytics (rather than HPSM) at the phone number in their survey packet.
- Learn more about the CAHPS survey at the AHRQ website — including what it measures, various survey results and how to improve patients’ health care experience.