HEALTHmattersMD

Welcome to the HEALTHmattersMD blog—an online resource where providers can find the latest news and updates about HPSM. Top stories are highlighted with images, and you can find more stories listed under them. To read a story, just click the headline or the "Read more" link. In the side menu, you can also select articles by topic or see our newsletter archive and provider notices.

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Urgent Health Care Advice for HPSM Members by Phone Anytime

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Urgent Health Care Advice for HPSM Members by Phone Anytime

DON'T LOSE YOUR MEDI-CAL

Urgent Health Care Advice for HPSM Members by Phone Anytime

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Urgent Health Care Advice for HPSM Members by Phone Anytime

When HPSM members have urgent health questions and their providers are not available, they can call our Nurse Advice Line toll-free at 1-833-846-8773

Registered nurses are available 24 hours a day, 7 days a week, 365 days a year to answer questions about their symptoms. Nurses can tell members if they need urgent care (which means they should see a doctor within 24 hours) or if they can wait a few days. Sometimes nurses may give advice for self-care at home.

The Nurse Advice Line is for members’ urgent health questions. For questions about HPSM benefits, they should call Member Services or the CareAdvantage Unit.