Medi-Cal and CareAdvantage members who have no means of transportation to approved health care
visits can use HPSM’s Ride Benefit at no cost
Approved health care visits include medical, dental, mental health and substance use disorder appointments covered under Medi-Cal, as well as pharmacy visits. The benefit does not cover trips to non-healthcare locations (such as schools, government offices and grocery stores). HPSM members can schedule rides by calling our vendor, American Logistics (AL). Providers can also request rides for members.
Non-Emergency Medical Transportation (NEMT) is also covered
NEMT is specifically for members who require a litter, gurney or wheelchair van for transportation, and provides door-to-door assistance for all modes of transportation. . Like HPSM’s Ride Benefit, it is for medically necessary services covered by Medi-Cal (including picking up prescriptions authorized by Medi-Cal Rx at the pharmacy). NEMT requests must be prescribed in writing by a physician, dentist, podiatrist, mental health provider, substance use disorder provider or physician extender.
Learn more about HPSM’s Ride Benefit and NEMT services. If you have questions about HPSM’s Ride Benefit, email transportationprogram@hpsm.org.
