2024 CareAdvantage Benefits
Quick-Start Guide
Want an easy way to learn about your HPSM CareAdvantage by Health Plan of San Mateo benefits?
You’re in the right place!
If you are a new HPSM member, this guide will tell you how to start using your benefits. If you have been an HPSM member for a while, this guide will help you understand your benefits better. It includes links to more information, both on our website and in our print materials. You can also order a print copy of this guide and get it mailed to your home by emailing or calling the CareAdvantage Unit.
Get started now by clicking on a topic below!
How to contact HPSM
Contact the CareAdvantage Unit if you:
- Have questions about your benefits
- Want help finding a doctor or getting an appointment
- Are dissatisfied with the quality of care or service you receive
CareAdvantage Unit
Toll free: 1-886-880-0606 Local: 650-616-2174
TTY: 1-800-735-2929 or dial 7-1-1
Monday–Sunday 8:00 a.m. to 8:00 p.m.
Email: CustomerSupport@hpsm.org
CareAdvantage Dual Eligible Special Needs Plan (D-SNP) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations and restrictions may apply. For more information, call the CareAdvantage Unit or read the CareAdvantage D-SNP 2024 Member Handbook.
Benefits and co-pays may change on January 1 of each year.
If you speak other languages other than English, language assistance services, free of charge, are available to you. Call 1-866-880-0606 (TTY: 1-800-735-2929 or dial 7-1-1). ( Download this statement in multiple languages.)
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Page updated November 1, 2023