Federal and State civil rights laws grant you the right to get healthcare that respects your language, culture and ability, including:
Language interpreter services
If you speak a language other than English, you have the right to ask for an interpreter at no cost when:
- On the phone with Member Services, the CareAdvantage Unit or other HPSM departments.
- Talking with your provider or their staff on the phone or at their office.
- Picking up medicine at the pharmacy.
HPSM, your provider or their staff cannot ask you to use friends or family to translate. Learn more.
Translated written information
Get healthcare information in your preferred language at no cost. To get healthcare information translated or in other formats (such as large print), call HPSM’s Member Services Department. Learn
more.
Nondiscrimination
HPSM and our providers do not discriminate based on sex, race, color, religion, ancestry, national origin, creed, ethnic group identification, age, mental disability, physical disability, health condition, genetic information, marital status, gender, gender identity or sexual orientation. Learn more.
If you do not get these services or believe you have been discriminated against, you can file a complaint.
Call HPSM. (Medi-Cal, HealthWorx and ACE members: call the Member Services Department. CareAdvantage members: call the CareAdvantage Unit.)
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights in three ways. Filing a complaint will not affect your right to get services or result in any form of punishment by HPSM or your provider.
1. Log in to the online Complaint Portal.
2. Call 1-800-368-1019 (TTY: 1-800-537-7697).
3. Mail your complaint to:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
