Language Assistance Services

Translation Assistance

Members have a right to access healthcare information in the language they are most comfortable. To ensure that our members with limited English proficiency or sensory impairment can get the health care information they need, we offer all of our printed materials at no cost in:

• Four threshold languages, including English, Spanish, Chinese, and Tagalog (the four most commonly spoken languages in San Mateo County)
• Alternative Formats such as large print, braille and/or audio

Members can get these materials mailed to their address at no cost by contacting HPSM:

Interpreter Services

The shared ability to communicate is critical to a patient-centered approach to healthcare. HPSM offers no-cost language interpreter services that providers can instantly access by telephone and video 24 hours a day, 7 days a week. Our vendor, Certified Languages International (CLI), has professional interpreters who can communicate in over 230 languages (including American Sign Language).

Using these services helps providers deliver culturally and linguistically appropriate care to HPSM’s members with limited English proficiency or sensory impairment while meeting regulatory requirements. Members may also request these services when interacting with HPSM providers or staff.

Instructions for using language interpretation services and our other language resources can be found here. If you need additional information, email interpreters@hpsm.org.

Learn more about how HPSM makes diversity, culture and health equity integral to health care