members-banner

Urgent Care or Emergency Room?

If you’re not sure where to go, call HPSM’s Nurse Advice line at 1-833-846-8773. Urgent care may be right for you if you have a non-emergency illness or injury, such as:

  • Allergies
  • Animal bites
  • Back pain
  • Blood work
  • Bumps, cuts and scrapes
  • Burning during urination
  • Cold or flu symptoms
  • Cough or sore throat
  • Ear or sinus pain
  • Eye irritation, swelling or pain
  • Fever (however, the ER may be more appropriate for infants and toddlers)
  • Foreign objects in the eyes or nose
  • Mild asthma
  • Minor fractures
  • Minor headaches
  • Nausea, vomiting and diarrhea
  • Rashes and minor burns
  • Sprains and strains
  • Stitches
  • Vaccinations
  • X-rays

Find the nearest urgent care center

When to go to the emergency room

The emergency room (ER) is for when you are experiencing a potentially life-threatening condition, such as:

  • Chest pain
  • Difficulty breathing
  • Head trauma
  • Severe bleeding
  • Stroke
  • Vision loss

Call HPSM’s Nurse Advice Line

Call 1-833-846-8773 anytime, 24 hours a day–7 days a week.

A Licensed Registered Nurse (RN) will give you medical advice when you think you need urgent medical attention, but you are not sure. A nurse will ask about your symptoms and tell you:

  • If you need to go to Urgent Care
  • If you can wait to see your doctor (within 24 hours, 3 days, or longer)
  • How to take care of your symptoms at home

Learn more about the Nurse Advice Line.