COVID-19 Resources for Providers


To help prevent the spread of COVID-19, the Centers for Medicare & Medicaid Services (CMS) has temporarily broadened coverage of Medicare telemedicine. This enables providers to meet patients’ medical needs while observing California’s official physical distancing practices. Covered telemedicine services include sessions conducted by phone or video-chat. The order applies to services rendered since March 6, 2020. CMS says it will continue for the duration of the COVID-19 Public Health Emergency. 

In accordance with CMS and California Department of Health Care Services (DHCS) guidelines, HPSM pays for telemedicine sessions at the same rate as regular, in-person visits. Additionally, HPSM now covers two new telemedicine codes for all lines of business: G2010 and G2012. 

Getting started with telemedicine: a quick guide

Even if you have little or no telemedicine experience, the following five steps will help get you started.

  1. Choose a telemedicine platform
  2. Install the software on your office machines – devices must have internet, webcams, microphones and speakers
  3. Learn to use the program — do practice sessions with your office staff before real ones with patients
  4. Adapt your existing office workflows to accommodate telemedicine sessions
  5. Follow telemedicine regulations, best practices and billing procedures

Key resources

For more details on telemedicine billing, regulatory requirements and best clinical practices, click the links below.

New video language interpreter services  

In addition to the telephonic interpreter services HPSM has provided through Certified Languages International (CLI), HPSM network providers will be able to get video interpreter services. Video interpreter services are now available to support in-person visits.  More information will be coming soon about how to access video interpretation for telemedicine visits. This will help you communicate better with members who have limited English proficiency (LEP) or require American Sign Language (ASL) assistance. You can get a video remote interpreter (VRI) for both in-person office visits and telemedicine visits.

Learn how to access interpreter services