Medi-Cal and CareAdvantage members who have no means of transportation to approved healthcare visits can use HPSM’s Ride Benefit at no cost
- Approved healthcare visits include medical, dental, mental health and substance use disorder appointments covered under Medi-Cal, as well as pharmacy visits. Plus, effective January 1, 2025, CareAdvantage members now get 12 one-way rides per month to the YMCA as part of HPSM’s Fitness Membership Program.
- The benefit does not cover trips to non-healthcare locations (such as schools, government offices and grocery stores).
HPSM members can schedule rides by calling our vendor, American Logistics (AL). Providers can also request rides for members.
Non-Emergency Medical Transportation (NEMT) is also covered
NEMT is specifically for members who require a litter, gurney or wheelchair van for transportation.
- Like the Ride Benefit, it is for medically necessary services covered by Medi-Cal (including picking up prescriptions authorized by Medi-Cal Rx at the pharmacy).
- Unlike the Ride Benefit, NEMT must be prescribed in writing by a physician, dentist, podiatrist, mental health provider, substance use disorder provider or physician extender in order for members to get transportation.
See our updated and streamlined HPSM Ride Benefit microsite to learn more about these transportation services. If you need more information, email transportationprogram@hpsm.org.