Members

How to Schedule Rides

HPSM’s Ride Benefit can only be used for approved healthcare visits when you have no other means of transportation. Call at least two business days before your healthcare appointment. (For urgent appointments, call as soon as possible.)

To schedule rides:

1: Call American Logistics 

Phone hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. 

  • Medi-Cal members: 1-844-856-4389
  • CareAdvantage members: 1-877-356-1080 
  • TTY: 1-800-735-2929 or 7-1-1

Before you call:

2: Request the type of ride you need

HPSM’s Ride Benefit covers two types of non-medical transportation (NMT):

Curb-to-curb service – use if you:

  • Have a cellphone that can get text messages.
  • Can wait at the curb for the driver.

Door-to-door service – use if you do not have a cellphone that can get text messages.

Do you use a wheelchair and need a driver to help you get to and from your residence, vehicle or place of treatment due to a physical or mental disability? Specialized vehicles are available through the Non-Emergency Transportation (NEMT) benefit. Do not call AL for these services. You will need to get provider approval and authorization before your appointment.

3: Wait for pick-up

Be ready for pick-up one hour and 15 minutes prior to your appointment time. The driver will only wait for five minutes (starting from the scheduled pick-up time or the time the driver arrives, whichever is later).

4: For round-trip rides, call when your visit is done

A driver will pick you up and drive you home.

If you have questions about HPSM’s Ride Benefit or need more information, email transportationprogram@hpsm.org or call HPSM:

CareAdvantage members

Call 1-866-880-0606 or 650-616-2174 Monday–Sunday 8:00 a.m. to 8:00 p.m.

TTY: 1-800-735-2929 or dial 7-1-1

Medi-Cal members

Call 1-800-750-4776 or 650-616-2133 Monday–Friday 8:00 a.m. to 6:00 p.m.

TTY: 1-800-735-2929 or dial 7-1-1