CareAdvantage Members

Quality Improvement (QI)

Learn about HPSM's QI program

New address or contact information?

If you move and/or change your contact information (phone number, email), you must tell both HPSM and either the San Mateo County Human Services Agency at 1-800-223-8383 or Social Security Administration at 1-800-772-1213. This will ensure that you continue to get important information about your Medi-Cal coverage status.

To report your new information with HPSM, you can log in to the Member Portal or call the number below if you need assistance.

Log in to the Member Portal

CareAdvantage Unit

Toll free: 1-866-880-0606
Local: 650-616-2174
TTY: 1-800-735-2929 or dial 7-1-1

Phone hours: Monday–Sunday 8:00 a.m. to 8:00 p.m.
Office hours: Monday–Friday 8:00 a.m. to 4:00 p.m.
Email: CareAdvantageSupport@hpsm.org

CareAdvantage Dual Eligible Special Needs Plan (D-SNP) 2024

Member Materials

All materials are available in HPSM's threshold languages: English, Spanish, Chinese and Tagalog. If you need materials in any other language, you can request them by contacting the CareAdvantage Unit:

CareAdvantage Unit

Toll free: 1-866-880-0606
Local: 650-616-2174
TTY: 1-800-735-2929 or dial 7-1-1

Phone hours: Monday–Sunday 8:00 a.m. to 8:00 p.m.
Office hours: Monday–Friday 8:00 a.m. to 4:00 p.m.
Email: CareAdvantageSupport@hpsm.org

Handbooks and Directories

 
CareAdvantage D-SNP 2024 Provider Directory (6774 KB)
 
CareAdvantage D-SNP 2024 Summary of Benefits (1855 KB)
 
CareAdvantage D-SNP 2024 Member Handbook (3405 KB)

Forms

 
CareAdvantage Disenrollment Form (314 KB)
 
CareAdvantage D-SNP Enrollment Form (167 KB)
 
Direct Member Reimbursement Form (67 KB)
 
Member Change of Address Form (78 KB)
 
Adult Health Risk Assessment (HRA) Form (2781 KB)
 
Confidential Member Complaint Form (178 KB)
 
Primary Care Provider Change Form (66 KB)
 
Appointment of Representative Form (42 KB)
 
Advanced Health Care Directive (240 KB)
 
Protected Health Information Request Form (153 KB)

Notices and Announcements

 
CareAdvantage 2025 Annual Notice of Changes (2153 KB)
 
Member Rights in the Complaint Process (200 KB)
 
Notice of Privacy Practices (193 KB)

Member Newsletter

HEALTHmatters V2 2024 Jul 30, 2024
CareAdvantage HEALTHmatters V2 2024 Jul 30, 2024

CareAdvantage Dual Eligible Special Needs Plan (D-SNP) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations and restrictions may apply. For more information, call the CareAdvantage Unit or read the CareAdvantage D-SNP 2024 Member Handbook.

Benefits and co-pays may change on January 1 of each year.

If you speak other languages other than English, language assistance services, free of charge, are available to you. Call 1-866-880-0606 (TTY: 1-800-735-2929 or dial 7-1-1). ( Download this statement in multiple languages.)

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Page updated November 1, 2023