COVID-19 Resources for Members

Behavioral Health Support 

During stressful times, it is especially important to take care of your physical, mental and emotional health. As your health plan, HPSM can help. In addition to using our self-care tips below, remember that you can reach out to us for support any time you need it by calling our Nurse Advice Line. We've also provided a list of helpful community resources that you can call for support as well. 

Simple steps for mental wellness 

  • Take time to breath, often. Try it! Breathe in for five counts, then out for five. Repeat as needed.
  • Go out and enjoy some fresh air and sunshine. If you can’t, sit by an open window.
  • Ask for help and give help. Check in with neighbors, or family.
  • Take breaks from the news. It's good to be informed, but it's also okay to take breaks and go back when you're ready.
  • Be gentle with yourself.  This is a difficult time. You may have a harder time managing your feelings and your thoughts, and that's okay.
  • If you feel mentally or emotionally overwhelmed, reach out and talk to someone. Talk to friends, family or neighbors (use social distance).  
If you or someone you know is experiencing a mental health emergency, please call 9-1-1 and ask for a CIT (Crisis Intervention Trained) officer or go to the nearest emergency room if you can get there safely.

Resources for mental health or substance use

  • For new clients seeking services, call Behavioral Health and Recovery Services (BHRS) at 1-800-686-0101 for an assessment and to ask for a referral to a therapist. (TDD: 1-800-943-2833).  Leave a message with your name and call-back number and someone from BHRS will return your call. 
  • For existing clients, reach out to your mental health professional or substance abuse treatment program directly to ask for help or update them on how you are doing.
  • For clients working with a County Mental Health Clinic, seek additional guidance if needed online at BHRS Services

San Mateo County Health Resources

Helping teens cope with quarantine and COVID-19

This is a difficult time for teenagers because independence and looking toward their future is a normal part of their development. But they are being asked to stop socializing and cut their education short by physical distancing. You can help by talking to them about what they may be feeling. Here are some key tips for talking to teens.

  • Understand that this is a difficult time for them. Many teens will have to cancel their plans for the rest of the school year and maybe even skip graduation. Acknowledge the loss and talk about ways they can make up for it when things get back to normal.
  • Understand that there will be some friction due to unmet social needs. Some teens may express frustration that some of their friends continue to meet in small groups because their parents allow it. If you are practicing physical distancing, as you should, refer to what experts are recommending in California to support your decisions. Also be open to allowing teens to meet their friends outside of the house as long as they stay six feet apart from each other. Teens may want to use social media to interact with friends. It’s OK to continue setting rules about social media so that it does not interfere with their schoolwork and family time.
  • Allow them to have their private time. It is OK to allow teens to spend time away from family or in their room if needed. 
  • Keep lines of communication open. Sometimes teens will want to talk. Ensuring that you are there for them when they need to talk is a good strategy.
  • Emphasize the importance of physical distancing. Since young people are reportedly not getting as sick from COVID-19 as the older population, they may not understand the need for physical distancing. Remind them that we still do not have all the information regarding who gets sick from this disease. Also remind them that they are part of a greater community, and it is up to them to respect the needs of their community by practicing physical distancing for others’ safety.
  • Ensure teens practice good hygiene. Make sure they avoid touching their eyes, nose and mouth, and that they frequently wash their hands for at least 20 seconds. 

More resources

Domestic Violence Hotline
1 (800) 799-7233 (SAFE) or chat, 24/7.

Communities Overcoming Relationship Abuse 24/7- 1 (800) 300-1080

Crisis/Suicide Hotline & Text
1 (800) 273-TALK (8255) or (650) 579-0350. En español: 1 (800) 799-4889

Veterans Crisis Line
1 (800) 273-8255 or chat online

Disaster Distress Helpline
1 (800) 985-5990, text TALKSWITHUS to 66746, or chat online

National helpline for those facing mental and/or substance use disorders. 1-800-662-4357

Alcoholics Anonymous
San Mateo County chapter, call 24/7: 650-577-1310. En español: 650-679-2374
You can also get a referral to talk within a group on-line or over the phone. Visit

Narcotics Anonymous
San Mateo County chapter:

San Mateo County Behavioral Health and Recovery Services