COVID-19 Resources for Members
Personal & Home Safety
Your best defense against COVID-19 is to strictly follow the advice of health experts. This will greatly reduce your chances of contracting this very contagious virus and spreading it to others.
What we all do now will determine how bad this crisis gets in the coming weeks and months. For example, if you are infected (even without symptoms), and you go out, that could lead to two thousand people becoming infected within a month.
Read on to learn how protect yourself, your loved ones and our community.
Get the latest facts
- Read the Coronavirus Disease 2019 (COVID-19) FAQs from the Centers for Disease Control.
- The main symptoms of COVID-19 are fever, cough and/or breathing difficulties. Having these symptoms, does not mean you have COVID-19. If you have medical questions about COVID-19 or symptoms you have, please call our Nurse Advice Line at 1-833-846-8773 or your primary care provider (PCP).
- If you have non-medical questions about COVID-19 (such as how to prepare for an outbreak or prevent its spread), call the County of San Mateo Public Call Center by dialing 211. This multilingual hotline is open 24 hours a day, 7 days a week. Calling this number instead of 911 will allow dispatchers to focus on emergency calls. For more information, visit the county website or text "coronavirus" to 211 for updates.
- Avoid potential exposure Follow the “shelter in place” orders that are currently in effect – find out what “shelter in place” means.
- Practice physical distancing That means staying at least six feet away from people – even if you have no symptoms. People can carry the COVID-19 virus for at least two weeks without showing any symptoms.
- Wear a cloth mask when you go out This will help you keep you and others safer. Follow the CDC's guidance for using cloth face coverings, which includes instructions for making your own.
- Practice good hygiene Wash your hands frequently (and correctly) either with soap and water or hand sanitizer. Avoid touching your eyes, nose and mouth, as these are the areas where viruses are most likely to enter your body.
- Don’t spread germs Coughing and sneezing can spread the virus. Cover your mouth and nose with a tissue when you cough or sneeze. Throw the used tissue away immediately and wash your hands as soon as possible. If you don’t have a tissue, cough or sneeze into your sleeve, not your hands.
- If you feel sick, stay home Do not go to work or school. Call HPSM's Nurse Advice Line or your PCP. Let them know if you have been in close contact with a person known to have COVID-19.