COVID-19 Resources for Members

Personal & Home Safety

Your best defense against COVID-19 is to strictly follow the advice of health experts. This will greatly reduce your chances of contracting this very contagious virus and spreading it to others.

What we all do now will determine how bad this crisis gets in the coming weeks and months. For example, if you are infected (even without symptoms), and you go out, that could lead to two thousand people becoming infected within a month.

Read on to learn how protect yourself, your loved ones and our community.

Get the latest facts

  • Read the Coronavirus Disease 2019 (COVID-19) FAQs from the Centers for Disease Control.
  • The main symptoms of COVID-19 are fever, cough and/or breathing difficulties. Having these symptoms, does not mean you have COVID-19. If you have medical questions about COVID-19 or symptoms you have, please call our Nurse Advice Line at 1-833-846-8773 or your primary care provider (PCP).
  • If you have non-medical questions about COVID-19 (such as how to prepare for an outbreak or prevent its spread), call the County of San Mateo Public Call Center by dialing 211. This multilingual hotline is open 24 hours a day, 7 days a week. Calling this number instead of 911 will allow dispatchers to focus on emergency calls. For more information, visit the county website or text "coronavirus" to 211 for updates.

Self-care tips

  • Avoid potential exposure   Follow the “shelter in place” orders that are currently in effect – find out what “shelter in place” means.
  • Practice physical distancing  That means staying at least six feet away from people – even if you have no symptoms. People can carry the COVID-19 virus for at least two weeks without showing any symptoms.
  • Wear a cloth mask when you go out   This will help you keep you and others safer. Follow the CDC's guidance for using cloth face coverings, which includes instructions for making your own.
  • Practice good hygiene  Wash your hands frequently (and correctly) either with soap and water or hand sanitizer. Avoid touching your eyes, nose and mouth, as these are the areas where viruses are most likely to enter your body. 
  • Don’t spread germs  Coughing and sneezing can spread the virus. Cover your mouth and nose with a tissue when you cough or sneeze. Throw the used tissue away immediately and wash your hands as soon as possible. If you don’t have a tissue, cough or sneeze into your sleeve, not your hands.
  • If you feel sick, stay home  Do not go to work or school. Call HPSM's Nurse Advice Line or your PCP. Let them know if you have been in close contact with a person known to have COVID-19.

Get to your appointment safely

Need a ride to the doctor, pharmacy or other health care visit? CareAdvantage and Medi-Cal members who have no means of transportation can get rides at no cost. Call American Logistics Company (ALC) at least two business days before your appointment. Call as soon as you can if you have an unexpected appointment (including after hours).

  • CareAdvantage members: call 1-877-356-1080
  • Medi-Cal members: call 1-844-856-4389

Two types of rides are available depending on your needs:

  • Curb-to-curb (provided by Uber: you must have a cell phone that can receive text messages from the Uber driver, and you must be able to wait outside at the curb for your ride)
  • Door-to-door (provided by ALC)

Both ALC and Uber have safety measures in place to protect riders from COVID-19:

  • Face masks or coverings are mandatory for all riders and drivers
  • Drivers clean vehicle surfaces after every ride 
  • Drivers are encouraged to roll down windows to increase airflow

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