COVID-19 Information for Members
HPSM Eligibility & Coverage
For urgent eligibility or coverage questions, call HPSM
- CareAdvantage: 1-866-880-0606 (toll-free) or 650-616-2174
- Medi-Cal/HealthWorx/ACE: 1-800-750-4776 (toll-free) or 650-616-2133
- TTY users: 1-800-735-2929 or dial 7-1-1
For non-urgent eligibility or coverage questions
- Check the Evidence of Coverage / Member Handbook for your plan
- For more general information about your benefits, click on the link for your plan
- Log in to our Member Portal where you can:
- Select or change your PCP
- Request a new ID card
- Verify your eligibility
- ACE Participants: note that eligibility terminations will not be processed
Important eligibility messages
CareAdvantage members
- To keep CareAdvantage, keep your Medi-Cal coverage up-to-date
- If you are living outside of San Mateo County right now, make sure you come back by December 31, 2020
Medi-Cal members
Due to COVID-19, HSA is minimizing in-person contact to keep the community safe. Below is information on how to access HSA public benefits programs without in-person contact.
- Medi-Cal, CalFresh, CalWorks and general assistance: please call 1-800-223-8383
- Applications, documents and reports for most programs can be submitted on-line at mybenefitscalwin.org
- Child Welfare Services: 650-595-7922 or 1-800-632-4615
- Employment Services: 650-802-7591 or 650-802-6450
- Cash Assistance Program for Immigrants: 1-800-648-0954
The HSA resource centers are closed until further notice.