HomeAdvantage
Since 2016, HomeAdvantage has provided home-based medical care at no cost to select members of our CareAdvantage program. We currently bring this program to our members through a partnership with Upward Health. They deliver services to members in person and over the phone through care teams comprised of doctors, nurses and other specialists.
HomeAdvantage offers three different service tiers to meet different members’ needs. Below is the name of each tier and a summary of the services included.
Tier 1: HomeAdvantage
- Scheduled visits with a medical provider
- Live 24/7 phone support: members can call any time they have urgent needs or questions
- Urgent visits at home when people need them and their doctor is not available
Tier 2: HomeAdvantage OnDemand
- Yearly health exam at home
- Live 24/7 phone support: members can call any time they have urgent needs or questions
- Urgent visits at home when people need them and their doctor is not available
Tier 3: HomeAdvantage FocusCare
- 90-day post-discharge support after an event such as an inpatient, emergency room or hospital visit
- A home visit within three days of discharge to review care, treatment plan and medications
- Subsequent follow-up visits
Who to contact if you have questions
If you are already in HomeAdvantage and have questions about the program, please contact the CareAdvantage Unit:
Toll free: 1-866-880-0606
Local: 650-616-2174
TTY: 1-800-735-2929 or dial 7-1-1
Monday–Sunday 8:00 a.m. to 8:00 p.m.
Email: CustomerSupport@hpsm.org