Emergency Medical Care

If you have a medical emergency, call 9-1-1 or go to the nearest hospital emergency room.

  • Emergency services are covered inside and outside of HPSM’s service area. 
  • Emergency services are covered in and out of HPSM’s participating facilities. You do not have to go to the hospital where your PCP works if you have a medical emergency.
  • Emergency services include psychiatric screening, examination, evaluation and treatment by a physician or other personnel to the extent permitted by applicable law and within the scope of their licensure and privileges.

What is a medical emergency?

A medical emergency is a medical condition that could result, without immediate medical attention, in any of the following:

  • Severe pain or injury posing a danger to health 
  • Critical dysfunction of any bodily functions, organs or parts
  • In pregnant women, entering labor when:
  • There is not enough time to safely get to another hospital before delivery
  • Transfer to another hospital could endanger the health or safety of the member or unborn child

Examples of medical emergencies include:

  • Broken bones
  • Chest pain
  • Severe burns
  • Fainting
  • Drug overdose
  • Paralysis
  • Severe cuts that won’t stop bleeding
  • Psychiatric emergency conditions

Follow-up Care

After receiving emergency health care services necessary to stabilize your emergency medical condition, be sure to follow up with your Primary Care Physician.

Call HPSM’s Nurse Advice Line

Call 1-833-846-8773 anytime, 24 hours a day–7 days a week.

A Licensed Registered Nurse (RN) will give you medical advice when you think you need urgent medical attention, but you are not sure. A nurse will ask about your symptoms and tell you:

  • If you need to go to Urgent Care
  • If you can wait to see your doctor (within 24 hours, 3 days, or longer)
  • How to take care of your symptoms at home

Learn more about the Nurse Advice Line.