Start Using Your Dental Plan

ID cards you need to get dental care

Each HPSM member in your household should have their own HPSM member ID card. HPSM Medi-Cal and CareAdvantage members will need their HPSM ID card to use dental benefits. Your dentist may want to use your Medi-Cal Benefits Identification Card (BIC) to confirm your Medi-Cal eligibility. The BIC is a plastic card with a poppy flower or blue and white design. You will need to bring both your HPSM member ID card and Medi-Cal BIC with you to your dental appointments.

If you do not have your HPSM member ID card, you can order or print a new one by logging in to HSPM’s Member Portal. You may also request a new card by calling HPSM. (See phone numbers below.)

If you need a new Medi-Cal BIC, call the San Mateo County Human Services Agency at 1-800-735-2922 to ask for a new card.

If you have questions about your HPSM Dental benefits after reading the information on this site, check your Member Handbook or contact the HPSM Dental Unit:

• Phone: 650-616-1522
  • Hours are Monday–Friday 8:00 a.m. to 5:00 p.m.
  • If you get voicemail, leave a message – we will call you back within one business day
• Email: dental@hpsm.org