Member Materials
Handbooks and Directories
All materials are available in HPSM's threshold languages: English, Spanish, Chinese and Tagalog. If you need materials in any other language, you can request them by contacting Member Services:
Member Services
Toll free: 1-800-750-4776
Local: 650-616-2133
TTY: 1-800-735-2929 or dial 7-1-1
Phone hours: Monday–Friday 8:00 a.m. to 6:00 p.m.
Office hours: Monday–Friday 8:00 a.m. to 4:00 p.m.
Email: CustomerSupport@hpsm.org
Medi-Cal Benefits Quick-Start Guide
(1927 KB)
Medi-Cal Provider Directory
(6925 KB)
Forms
Direct Member Reimbursement Form
(126 KB)
Member Change of Address Form
(81 KB)
Health Risk Assessment (HRA) Form
(709 KB)
Confidential Member Complaint Form
(178 KB)
Advanced Health Care Directive
(240 KB)
Notices and Announcements
Attention Medi-Cal members: Starting January 1, 2022, your medication benefits will be managed by Medi-Cal Rx.
Notice of Privacy Practices
(69 KB)
DHCS Dental Transition Notice
(81 KB)
Member Newsletter
CareAdvantage HEALTHmatters Summer 2023
(4168 KB)
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