Members

HPSM’s Ride Benefit

Medi-Cal and CareAdvantage members who have no means of transportation to approved health care visits can use HPSM’s Ride Benefit at no cost. All rides must be arranged by calling HPSM’s ride provider, American Logistics.

Approved health care visits include medical, pharmacy, dental, mental health and substance use disorder appointments covered under Medi-Cal when no other form of transportation is available. Rides to nonhealthcare services (such as schools, gyms, government offices, grocery stores, etc.) are not covered.

To schedule a ride

Medi-Cal members: call 1-844-856-4389

CareAdvantage members: call 1-877-356-1080

TTY users: call 1-800-735-2929 or 7-1-1

Have your HPSM ID card ready when you call

Things to remember before you call:

  • Call at least two (2) business days (Monday-Friday) before your appointment
  • For urgent appointments, call as soon as you can (including after hours)
  • Caregivers and parents/guardians may go with the member
  • The driver will be scheduled to pick you up at least an hour and fifteen minutes (75 minutes) before your appointment time so that you arrive at least fifteen (15) minutes before your scheduled appointment time
  • The driver will only wait up to five (5) minutes at your pick-up location so please be on time and ready for your ride
  • If you need to cancel a ride, you must call ALC at least two (2) hours before the scheduled pickup time to avoid a no-show on your record

HPSM must pre-approve rides that:

  • Start and/or end outside of San Mateo, San Francisco or Santa Clara Counties
  • Are more than 50 miles one-way
  • Have pickup and drop-off outside of San Mateo County

Types of Rides that are Covered

We check all rides to make sure members use HPSM's Ride Benefit the right way. Members who do not follow program rules are put on a restricted ride list. Members must then get HPSM approval to request rides.

Rides that are covered

  •  Approved visits for medical, dental, mental health and substance use care 
  •  HPSM-approved visits for rehabilitation therapy and diagnostic testing 
  •  Picking up prescription medicines at the pharmacy 
  •  Alcoholics Anonymous (AA) or Narcotics Anonymous (NA) meetings

Rides that are NOT covered

  •  Non-healthcare settings (such as schools, government offices, grocery stores, gyms, or shopping malls) 
  •  Health care settings after open hours or when you did not have an appointment
  •  Pharmacies where you did not pick up prescription medicines 
  •  No-shows for scheduled rides

Learn more

How HPSM’s Ride Benefit Works

Frequently Asked Questions

If you still have questions about the Ride Benefit or need more information, email transportationprogram@hpsm.org.