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Four Steps to a Healthy Start

As a participant in the San Mateo County ACE Program, you have access to a wide range of health care benefits and services. Want to start using them? Just take these four simple steps!

  • 1

    Choose a primary care provider (PCP) clinic

    This doctor will lead your care team. If you need to see a specialist, they will give you a referral. To choose a PCP, use our online Provider Directory. Complete the PCP change form that came with your Welcome Packet and return it with the envelope provided. Your selected PCP will be added to your records.

  • 2

    Call your PCP clinic to schedule an appointment within the next two months

    Do this even if you are healthy. Your PCP will give you a health exam to review your health concerns and find out what kind of care you need.

  • 3

    Find out how to get your medications

    Search our online formulary or ask a pharmacist. If your medications need prior authorization, call your doctor to get the authorization.

  • 4

    Find out how to get your medical supplies

    If you use durable medical equipment (DME), talk to your doctor to see if you need prior authorization. Or call HPSM Member Services.

Member Services

Toll free: 1-800-750-4776
Local: 650-616-2133
TTY: 1-800-735-2929 or dial 7-1-1

Phone hours: Monday–Friday 8:00 a.m. to 6:00 p.m.
Office hours: Monday–Friday 8:00 a.m. to 4:00 p.m.
Email: CustomerSupport@hpsm.org