Nurse Advice Line
This toll-free phone hotline is open 24 hours a day, 7 days a week. Just call 1-833-846-8773.
Registered nurses are on hand to answer questions about your symptoms. They can tell you how urgently you need to see a doctor and may give you advice for self-care at home.
HPSM’s Health Education Unit
Provides information on a range of topics and support programs, such as:
- How to quit tobacco and other similar products
- Managing your diabetes, asthma, blood pressure and more
- The Baby + Me Program, which connects pregnant women and new moms with a range of support resources – and offers participants up to $100 in Target GiftCardsTM
Health coverage for children
Call 650-616-2002, Monday to Friday, 8:30 a.m. to 5:00 p.m.
San Mateo County offers health coverage for children. If you have children or other family members who do not have health coverage, you can contact a Community Health Advocate at your PCP clinic or enrollment location.
Free interpreter services
If your doctor does not speak your language, interpreter services are available by phone and video. Just ask your doctor to call an interpreter during your visit. In special cases, an interpreter can go to the visit with you.
Doctor’s visits by phone or video
Many providers can give you advice over the phone or see you by video. Telephone and video visits are fully covered. Call your primacy care provider (PCP) to check if they provide telephone or video visits.
Mental health and substance use
Mental health services provided by your PCP clinic, within the scope of staff licensure, are covered under the San Mateo County ACE program.
The San Mateo County ACE Program does not cover specialty services provided by psychiatrists, clinical psychologists or other specialized mental health professionals. Emergency psychiatric services are also excluded. These may be available through another coverage program.
Emergency dental care
The San Mateo County ACE Program covers emergency dental services and associated supplies and anesthesia for emergency dental procedures. Routine dental care is excluded.
One optometry exam is covered once every two years at approved ACE clinics with a referral from your ACE primary care clinic. One pair of eyeglasses (frames and lenses) is covered up to $150 once every two years with prior authorization. Coverage to see a specialist requires a referral from your ACE primary care clinic.