Other Programs & Services

Nurse Advice Line

Nurse Advice Line

This toll-free phone hotline is open 24 hours a day, 7 days a week. Just call 1-833-846-8773.

Registered nurses are on hand to answer questions about your symptoms. They can tell you how urgently you need to see a doctor and may give you advice for self-care at home.

Learn more

Health Education

HPSM’s Health Education Unit

Provides information on a range of topics and support programs, such as:

  • How to quit tobacco and other similar products
  • Managing your diabetes, asthma, blood pressure and more
  • The Baby + Me Program, which connects pregnant women and new moms with a range of support resources – and offers participants up to $100 in Target GiftCardsTM 
The Bullseye Design, Target and Target GiftCard are registered trademarks of Target Brands, Inc. Terms and conditions are applied to gift cards. Target is not a participating partner in or sponsor of this offer.
Health Coverage for Children

Health coverage for children

Call 650-616-2002, Monday to Friday, 8:30 a.m. to 5:00 p.m.

E-mail info-hcu@smcgov.org

San Mateo County offers health coverage for children. If you have children or other family members who do not have health coverage, you can contact a Community Health Advocate at your PCP clinic or enrollment location. 

care coordination

Free interpreter services

If your doctor does not speak your language, interpreter services are available by phone and video. Just ask your doctor to call an interpreter during your visit. In special cases, an interpreter can go to the visit with you.

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Telemedicine

Doctor’s visits by phone or video

Many providers can give you advice over the phone or see you by video. Telephone and video visits are fully covered. Call your primacy care provider (PCP) to check if they provide telephone or video visits.

Learn more

Health Education

Mental health and substance use

Mental health services provided by your PCP clinic, within the scope of staff licensure, are covered under the San Mateo County ACE program.

Exclusions

The San Mateo County ACE Program does not cover specialty services provided by psychiatrists, clinical psychologists or other specialized mental health professionals. Emergency psychiatric services are also excluded. These may be available through another coverage program.

Health Education

Emergency dental care

The San Mateo County ACE Program covers emergency dental services and associated supplies and anesthesia for emergency dental procedures. Routine dental care is excluded. 

Health Education

Eye care

One optometry exam is covered once every two years at approved ACE clinics with a referral from your ACE primary care clinic. One pair of eyeglasses (frames and lenses) is covered up to $150 once every two years with prior authorization. Coverage to see a specialist requires a referral from your ACE primary care clinic.