ACE Participants

San Mateo County ACE Program

Where Can I Get Care?

San Mateo County is the designated service area for the ACE Program. Service area means the geographic area served by the program. The ACE program will cover the costs of your medical care received only at contracted clinics and at San Mateo Medical Center (SMMC). If you need services from a medical professional that is not contracted with an ACE clinic or SMMC, you need to get a prior authorization from HPSM before receiving services.

Search for a provider

Use the online provider search form to find the latest information for in-network primary care providers (PCP), specialists, pharmacies, clinics or hospitals. This directory is updated weekly.  You may need a referral from your PCP before making an appointment with a specialist for non-emergency care. Call your PCP to find out if a referral is required.

Search

  •  Search by provider name, health plan, location or type of provider
  •  Click on a provider's name in the search results to see additional information
  •  Search results include links to interactive maps and directions
  •  Print or save the information for individual providers
  •  Weekly updates ensure you get the most accurate results


The provider directory is updated every week; however there may be incorrect or new information about a provider that has not yet been updated. If you find an error, please call 650-616-2106 extension 5 (for TTY: 800-735-2929 or 711). You can also email HPSM Provider Services at PSInquiries@hpsm.org.

Call HPSM’s Nurse Advice Line

Call 1-833-846-8773 anytime, 24 hours a day–7 days a week.

A Licensed Registered Nurse (RN) will give you medical advice when you think you need urgent medical attention but you are not sure. A nurse will ask about your symptoms and tell you:

  • If you need to go to Urgent Care.
  • If you can wait to see your doctor (within 24 hours, three days or longer).
  • How to take care of your symptoms at home.

Learn more about the Nurse Advice Line.

For more information about where you can get care, refer to the San Mateo County ACE Participant Handbook. To order a printed ACE Participant Handbook, email MemberServicesSupport@hpsm.org or call Member Services.