Contact our Grievance & Appeals Unit

HPSM has a dedicated staff of Grievance and Appeals Coordinators that are responsible for:

• Researching member complaints
  
• Communicating with members and providers
  
• Resolving complaints within regulatory timeframes
  

Grievance and Appeals Unit

Toll free: 1-888-576-7227
Local: 650-616-2850
Fax 650-829-2002

Monday–Friday 8:00 a.m. to 5:00 p.m.