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Section 1: About HPSM
Section 2: Customer Support
Section 3: Member Complaints
Section 4: Claims
Section 5: Provider Disputes
Section 6: Ancillary Services
Section 7: Utilization Management
Section 8: Provider Services
Section 9: Quality Improvement
Section 10: Health Education
Section 11: Fraud Waste and Abuse
Section 12: Privacy
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Seniors and Persons with Disabilities (SPD)
As a group, SPD have more disabilities and/or functional limitations than other demographics.
- Disabilities may be physical, cognitive, mental, sensory, emotional, developmental or some combination of these factors. They may be present from birth or occur during a person’s lifetime.
- Functional limitations are difficulties people have completing activities due to one or more health problems (such as vision loss, hearing loss or inability to move one’s legs).
Use the resources below to identify and address the physical and communication barriers that can impede SPD's access to care.
Resources
- Serving Seniors and Persons with Disabilities
- Access to Medical Care for Individuals with Mobility Disabilities
- Identifying Communication and Accommodation Needs
- Accommodation Checklist For Seniors And People With Disabilities
Contact
- Phone: 650-616-2165
- Email: populationhealth@hpsm.org