Translated and Alternative Format Member Materials

HPSM provides materials for members at no cost in:

  • Four threshold languages: English, Spanish, Chinese and Tagalog (the four most commonly spoken languages in San Mateo County), as well as other languages upon request.
  • Alternate formats (such as large print, Braille or audio).

Materials that can be downloaded are shown below with descriptions of each type. Members can also:

  • Individually request other communications (e.g., letters).
  • Order print materials in their preferred language or alternative format.

Members can get these materials by contacting Member Services or the CareAdvantage Unit


The Formulary is a list of medications that are covered under each HPSM plan's preferred medication list. If a provider wants to prescribe an HPSM member a medication that is not on this list, the provider must get prior authorization from before prescribing the medication.