Medical Record and Facility Site Reviews

COVID-19 UPDATE: Facility Site Reviews will be suspended throughout the public health emergency and will resume six months after the pandemic is over. Please check back frequently for updates.

Facility Site Reviews (FSR) and Medical Record Reviews (MRR) are the application of standards by the California Department of Health Care Services (DHCS). All PCP sites must undergo an initial site review upon contracting with HPSM and subsequent reviews thereafter.

The reviews consist of a facility site review and a medical record reviews which are conducted to determine if: 

  • Primary health care services provided are appropriate and complete 
  • Provider is compliant with current safety standards 
  • Provider is compliant with local, state, and federal laws and regulations 
  • Provider has processes in place to ensure preventive, continuity and coordination of care are fully addressed 

Facility Site Review Tool and Standards

A Facility Site Review is a physical assessment of procedures/practices, policies, accessibility, equipment, infection prevention protocol, medical and non-medical emergency preparedness, and some operational protocol.