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Section 1: About HPSM
Section 2: Customer Support
Section 3: Member Complaints
Section 4: Claims
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Section 8: Provider Services
Section 9: Quality Improvement
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Section 12: Privacy
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Language Training & Resources
Schedule a personalized language training for your office
HPSM Provider Services can provide a video training session for you and your staff about how to:
- Identify and address the needs of patients with limited English proficiency and/or literacy limitations
- Work effectively with interpreters
- Use language and literacy tools and services available to HPSM providers and members
To learn more or schedule a training for your office, email interpreters@hpsm.org
Take an online course
Accredited health care professionals (such as physicians, physician assistants and nurse practitioners) can earn CME credit by completing a free online course called A Physician's Practical Guide to Culturally Competent Care.
To learn more, call Health Education at 650-616-2165
Language resources
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