Our Mission, Vision & Values

Mission

To ensure that San Mateo County’s underserved residents have access to high-quality care services and supports so they can live the healthiest lives possible.

Vision

We believe that healthy is for everyone and work to continually advocate for our members health, especially those disproportionally impacted by health inequities, and meet the highest quality of care standards.  

Values

HPSM has been keeping San Mateo County HEALTHY for over 35 years:

Health care that puts members at the center of everything we do.

Equitable access to quality services and supports for all members.

Advocacy for members disproportionately impacted by health inequities.

Local health care based in San Mateo county provided in partnership with community resources.

Transparency and accountability achieved through local governance.

Honesty is the core of our service to members, providers, business partners and the community.

You - because HEALTHY is for everyone!

Our Strategic Plan

Over the course of 2023, we gathered input from over 200 individuals across dozens of organizations, including community-based groups, the Commissioners who oversee HPSM’s work, HPSM providers, advisory groups, and our employees. We conducted a meta-analysis of population level data about our members’ health and needs.

Driven by the input of our community, a dynamic new strategic plan for 2024-2028 took shape to guide HPSM’s work for the next five years. The plan has two areas of focus: 

  • Better health care experiences and outcomes for all members
  • Thriving organizational capacity and resilience.

We have defined six specific goals to advance our areas of focus:

  1.    Improve health outcomes
  2.    Enhance access and experience
  3.    Reduce health disparities
  4.    Strengthen culture and teams
  5.    Solve problems with data
  6.    Invest for the future

View our Strategic Plan to learn more about the efforts HPSM is undertaking to meet these goals, and our metrics for measuring our progress:

HPSM Strategic Plan