Change My Primary Care Provider
How to choose a new Primary Care Provider (PCP)
- Read tips on choosing the right PCP for your needs.
- Search for a PCP using HPSM's online provider search or the Provider Directory below for your health plan (which is listed on your HPSM membership ID card).
Do not choose a provider with the letters “EPO” (established patients only) at the end of their listing: that means they are not currently accepting new patients. If you want to be assigned to an EPO provider, please contact the provider directly.
New HPSM members
If you do not choose a PCP for yourself and each family member within the first 30 calendar days of enrollment, HPSM will assign a PCP to each of you based on your address, age and medical history. But you can always switch from your assigned PCP to one you personally choose.
After you choose a PCP, let us know
- Fill out the Primary Care Physician Change Form and mail or fax it to HPSM or
- Call HPSM to let us know which PCP you chose
Need help choosing a PCP?
Contact us for personal assistance with choosing a pcp. Our staff members speak Spanish, Tagalog and Chinese. We also use phone interpreters to assist members in over 200 other languages.
CareAdvantage members call:
1-866-880-0606 or 650-616-2174
Monday–Sunday 8:00 a.m. to 8:00 p.m.
Members of all other plans call:
1-800-750-4776 or 650-616-2133
Monday–Friday 8:00 a.m. to 6:00 p.m.
TTY: 1-800-735-2929 or dial 7-1-1