Change My Primary Care Provider (PCP)

To change your PCP:

  1. Choose a new PCP using HPSM's online provider search or the Provider Directory
  2. Fill out the PCP Selection and Address Change Form
  3. Print the form and mail or fax it to HPSM

Need help changing your PCP?

Call us for assistance

CareAdvantage members:

Call 1-866-880-0606 or 650-616-2174 Monday–Sunday 8:00 a.m. to 8:00 p.m.

Members of all other plans:

Call 1-800-750-4776 or 650-616-2133 Monday–Friday 8:00 a.m. to 6:00 p.m.

TTY: 1-800-735-2929 or dial 7-1-1

New HPSM members

If you do not choose a PCP for yourself and each family member within the first 30 calendar days of enrollment, HPSM will assign a PCP to each of you based on your address, age and medical history. But you can always switch from your assigned PCP to one you personally choose.