Urgent Care

When you need care quick, your first thought might be to visit the emergency room (ER). But if the situation isn’t an emergency (that is, not life-threatening), you’re better off visiting an urgent care center instead.

Urgent care is especially helpful when:

  • You have a health issue (such as a cold, sore throat, fever, ear pain or sprained muscle), and your PCP is not available to see you.  
  • You are not experiencing a potentially life-threatening condition: if you’re experiencing chest pain, trouble breathing, intense bleeding or other symptoms that you think may put your life at risk you should go to the emergency room
  • You want to save time – wait times for urgent care are often shorter than the ER

HPSM Nurse Advice Line

Call 1-833-846-8773 24 hours a day–7 days a week.

A Licensed Registered Nurse (RN) will give you medical advice when you think you need urgent medical attention, but you are not sure. A nurse will ask about your symptoms and tell you:

  • If you need to go to Urgent Care
  • If you can wait to see your doctor (within 24 hours, 3 days, or longer)
  • How to take care of your symptoms at home

Learn more about the Nurse Advice Line.