
Members
My Health Plan
CareAdvantage 2021
Choose a Provider
View My Drug Benefits
Urgent Care
Complex Case Management
Nurse Advice Line
Language Services
Health Information
Eligibility
Doctors & Specialists
Where Can I Get Care?
Vision Benefits
Drug Coverage
ACE Program
Drug Costs
Drug Transition Policy
Coverage Determination
Coverage Redetermination
Medication Therapy Management
Pharmacy Services
Preventive Services
Language Services
Member Materials
Problems and Complaints
End My Membership
Nondiscrimination Notice
Contact CareAdvantage
Eligibility
Primary Care Provider Clinics
Prescriptions & Pharmacies
Where Can I Get Care?
Vision Benefits
Language Services
ACE Payments
Participant Resources
Problems and Complaints
Contact Us
Medi-Cal
Eligibility
Benefits & Services
Member Costs
Doctors & Specialists
Prescriptions & Pharmacies
Where Can I Get Care?
Continuity of Care
Whole Child Model
Problems and Complaints
Member Materials
Language Services
Contact Us
Nondiscrimination Notice
HealthWorx HMO
Health Conditions
Alcohol and Drugs
Alternative Care
Exercise
Preventative Care
Pregnancy
Child Health
Sexual Health
Teen Health
LGBTQ+ Health
Older Adults
Nutrition
Weight Management
Quit Smoking
Self-Management Tools
Prior Authorization
Member Resources
Member Handbooks
Find a Form / Request Records
Member Newsletter
News and Announcements
Urgent Messages
Appoint a Representative
HPSM's Ride Benefit
Telemedicine
File a Complaint
Member Stories
Contact Member Services
Member Portal Login
Urgent Care
When you need care quick, your first thought might be to visit the emergency room (ER). But if the situation isn’t an emergency (that is, not life-threatening), you’re better off visiting an urgent care center instead.
Urgent care is especially helpful when:
- You have a health issue (such as a cold, sore throat, fever, ear pain or sprained muscle), and your PCP is not available to see you.
- You are not experiencing a potentially life-threatening condition: if you’re experiencing chest pain, trouble breathing, intense bleeding or other symptoms that you think may put your life at risk you should go to the emergency room
- You want to save time – wait times for urgent care are often shorter than the ER
HPSM Nurse Advice Line
Call 1-833-846-8773 24 hours a day–7 days a week.
A Licensed Registered Nurse (RN) will give you medical advice when you think you need urgent medical attention, but you are not sure. A nurse will ask about your symptoms and tell you:
- If you need to go to Urgent Care
- If you can wait to see your doctor (within 24 hours, 3 days, or longer)
- How to take care of your symptoms at home
Learn more about the Nurse Advice Line.