Complex Case Management

Team Health — You, Your Doctor and HPSM

Want help meeting your health goals? Then join HPSM’s Complex Case Management program. This free service gets you, your doctor and HPSM all working from the same plan. This provides the focus and support you need to reach your health goals.

How HPSM’s Complex Case Management Program works

When you join the Care Management program, you are assigned an HPSM Case Manager. They then call you on the phone to:

• Help you solve problems that keep you from meeting your goals
  
• Teach you about your health issues and self-care
  
• Connect you to resources that can help
  
• Encourage you to follow your treatment plan
  
• Support you and your family when faced with complex medical conditions or critical events
  

Your Case Manager also talks with your doctor to get their ideas and input. You and your doctor can say yes or no to any suggestions your Case Manager makes.

Who is eligible

Any member can join HPSM’s Complex Case Management program

Family members and authorized representatives can also refer members in their care to the program.

Call us for assistance

Care Coordination

Call 650-616-2060

Monday–Friday 8:00 a.m. to 5:00 p.m.

Email: CareCoordinationRequests@hpsm.org