Members
My Health Plan
CareAdvantage 2020
Choose a Provider
View My Drug Benefits
Urgent Care
Complex Case Management
Nurse Advice Line
Language Services
Health Information
Eligibility
Doctors & Specialists
Where Can I Get Care?
Vision Benefits
Drug Coverage
ACE Program
Drug Costs
Drug Transition Policy
Coverage Determination
Coverage Redetermination
Medication Therapy Management
Pharmacy Services
Preventive Services
Language Services
Member Materials
Problems and Complaints
End My Membership
Nondiscrimination Notice
Contact CareAdvantage
Eligibility
Primary Care Provider Clinics
Prescriptions & Pharmacies
Where Can I Get Care?
Vision Benefits
Language Services
ACE Payments
Participant Resources
Problems and Complaints
Contact Us
Medi-Cal
Eligibility
Benefits & Services
Member Costs
Doctors & Specialists
Prescriptions & Pharmacies
Where Can I Get Care?
Continuity of Care
Whole Child Model
Problems and Complaints
Member Materials
Language Services
Contact Us
Nondiscrimination Notice
HealthWorx HMO
Health Conditions
Alcohol and Drugs
Alternative Care
Exercise
Preventative Care
Pregnancy
Child Health
Sexual Health
Teen Health
LGBTQ+ Health
Older Adults
Nutrition
Weight Management
Quit Smoking
Self-Management Tools
Prior Authorization
Member Resources
Member Handbooks
Find a Form / Request Records
Member Newsletter
News and Announcements
Urgent Messages
Appoint a Representative
Telemedicine
File a Complaint
Member Stories
Contact Member Services
Member Portal Login
Complex Case Management
Team Health — You, Your Doctor and HPSM
Want help meeting your health goals? Then join HPSM’s Complex Case Management program. This free service gets you, your doctor and HPSM all working from the same plan. This provides the focus and support you need to reach your health goals.
How HPSM’s Complex Case Management Program works
When you join the Care Management program, you are assigned an HPSM Case Manager. They then call you on the phone to:
- Help you solve problems that keep you from meeting your goals
- Teach you about your health issues and self-care
- Connect you to resources that can help
- Encourage you to follow your treatment plan
- Support you and your family when faced with complex medical conditions or critical events
Your Case Manager also talks with your doctor to get their ideas and input. You and your doctor can say yes or no to any suggestions your Case Manager makes.
Who is eligible
Any member can join HPSM’s Complex Case Management program
Family members and authorized representatives can also refer members in their care to the program.
Call us for assistance
Care Coordination
Call 650-616-2060
Monday–Friday 8:00 a.m. to 5:00 p.m.