Call 1-866-880-0606 or 650-616-2174 Monday–Sunday 8:00 a.m. to 8:00 p.m.
Medi-Cal, HealthWorx, and ACE Program members
Call 1-800-750-4776 or 650-616-2133 Monday–Friday 8:00 a.m. to 6:00 p.m.
TTY: 1-800-735-2929 or dial 7-1-1
Who Can Speak for Me?
Appoint a Representative
You have the right to appoint someone to represent you in medical matters (such as a family member, friend or other trusted person). There are different types of representatives you can appoint. Here is an overview of the three most common choices.
You can appoint someone to help you access and understand your health care benefits. This can be a relative, friend or anyone you trust. This person has the authority to:
- Contact HPSM on your behalf
- Update your contact information
- Change your PCP
- Get information about your benefits and claims
- File a grievance or appeal
To appoint a representative:
- Fill out the Appointment of Representative Form in your preferred language
- Print the form
- Sign the form
- Have your appointed representative sign the form
- Mail the form to the Health Plan of San Mateo
Health Plan of San Mateo
attn: Member Services Department
801 Gateway Blvd., Suite 100
South San Francisco, CA 94080
Durable Power of Attorney
This gives someone you chose the power to make decisions about your medical care in the event that you become too sick to make them yourself. HPSM recommends that everyone appoint durable power of attorney to someone they trust. To do that, fill out Part 1 of the Advanced Health Care Directive, have it notarized and follow the instructions on the last page.
If you are unable to make decisions on your own behalf because of your medical condition, you (or a legal entity) may appoint a representative to do that. This person has all the powers listed above under “Appointment of Representative” above, but they can also make decisions about your medical care. To authorize a representative, fill out Part 2 of the Advanced Health Care Directive form, have it notarized and follow the instructions on the last page.
Protecting Your Privacy
If someone contacts HPSM claiming to be your representative, we will check our records to confirm their status before sharing your health information or taking any action.